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Unit 4- Semi-formal letters (DD. 34-37)

(Read the questions aloud and explain/elicit the

meaning of any unknown words. Then, ss do the

listening task. Check ss ' answers.)

(Present the theory and the paragraph plan, then read

the rubric, extracts and questions aloud. Explain/Elicit

the meaning of any unknown vocabulary and help ss to

identify the key words in rubric. ss complete the

task Check ss' answers.)

Key words: You are going — language school in

Britain — stay with Mr and Mrs Jackson — Jacksons

ask for information

write a letter - giving

information asked for — including questions or

requests of your own

2

3

4

5

6

2

3

4

5

6

(Help

using

As you can imagine

I am extremely upset

I feel I am entitled to

a full refund

a written apology

1 100k forward to receiving your prompt reply

I am writing to express

my complete dissatisfaction

I was served

my anger

the behaviour of the supervisor

complained

individual ss to complete the letter orally

their answers to Exs. 16 and 17. When

3

5

6

7

Mr and Mrs Jackson

To give information, ask questions and make

requests

Three main body paragraphs

(Suggested answers)

a) As far as food IS concerned, I have no special

requests.

b) The only thing I don't eat is chicken soup.

c) My favourite food is spaghetti Bolognese.

d) I am looking forward to trying shepherd's pie.

(Suggested answers)

satisfied that ss can deal with the task successfully,

assign it as written HW.)

(Suggested answer)

Dear Sir/Madam,

I am writing to express my complete

dissatisfaction with the meal I was served last night

at the local branch of Benny's, and my anger at

the behaviour of the supervisor when I

complained.

Firstly, the service was extremely slow. Despite

the restaurant's claim of fast service, I had to wait

fifteen minutes to give my order, and a further

twenty minutes for the food to be served.

Furthermore, the advertisement describes the

food at Benny's as delicious. However, the chips

were raw, the meat was still frozen in the middle

and the tomatoes were rotten.

To make matters worse, even though the

restaurant claims that their customers always

come first, when I complained the supervisor

insisted on my paying for the meal, and when I

refused he rudely told me to leave.

As you can imagine, I am extremely upset. I

feel I am entitled to a full refund, in addition to a

written apology from the local manager. I look

fonaard to receiving your prompt reply.

Yours faithfully,

Maria Sanchez

a)

b)

c)

d)

e)

I was wondering if it is necessary for me to

bring a thick jumper.

perhaps you could tell me if it gets cold in the

evenings.

I would like to know if the town has a post office.

What is the public transport like? Is it reliable/


frequent?

Do you think I need to bring a swimming


costume?

(Suggested answers)

Opening remarks:

I would like to thank you for your letter.

Closing remarks:

It was very kind Of you to write. I'm looking

forward to meeting you.

(Alow ss three or four mins. to skim the letter and

complete the task. Check ss' answers.)
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