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Unit 4- Semi-formal letters (DD. 34-37)
(Read the questions aloud and explain/elicit the
meaning of any unknown words. Then, ss do the
listening task. Check ss ' answers.)
(Present the theory and the paragraph plan, then read
the rubric, extracts and questions aloud. Explain/Elicit
the meaning of any unknown vocabulary and help ss to
identify the key words in rubric. ss complete the
task Check ss' answers.)
Key words: You are going — language school in
Britain — stay with Mr and Mrs Jackson — Jacksons
ask for information
write a letter - giving
information asked for — including questions or
requests of your own
2
3
4
5
6
2
3
4
5
6
(Help
using
As you can imagine
I am extremely upset
I feel I am entitled to
a full refund
a written apology
1 100k forward to receiving your prompt reply
I am writing to express
my complete dissatisfaction
I was served
my anger
the behaviour of the supervisor
complained
individual ss to complete the letter orally
their answers to Exs. 16 and 17. When
3
5
6
7
Mr and Mrs Jackson
To give information, ask questions and make
requests
Three main body paragraphs
(Suggested answers)
a) As far as food IS concerned, I have no special
requests.
b) The only thing I don't eat is chicken soup.
c) My favourite food is spaghetti Bolognese.
d) I am looking forward to trying shepherd's pie.
(Suggested answers)
satisfied that ss can deal with the task successfully,
assign it as written HW.)
(Suggested answer)
Dear Sir/Madam,
I am writing to express my complete
dissatisfaction with the meal I was served last night
at the local branch of Benny's, and my anger at
the behaviour of the supervisor when I
complained.
Firstly, the service was extremely slow. Despite
the restaurant's claim of fast service, I had to wait
fifteen minutes to give my order, and a further
twenty minutes for the food to be served.
Furthermore, the advertisement describes the
food at Benny's as delicious. However, the chips
were raw, the meat was still frozen in the middle
and the tomatoes were rotten.
To make matters worse, even though the
restaurant claims that their customers always
come first, when I complained the supervisor
insisted on my paying for the meal, and when I
refused he rudely told me to leave.
As you can imagine, I am extremely upset. I
feel I am entitled to a full refund, in addition to a
written apology from the local manager. I look
fonaard to receiving your prompt reply.
Yours faithfully,
Maria Sanchez
a)
b)
c)
d)
e)
I was wondering if it is necessary for me to
bring a thick jumper.
perhaps you could tell me if it gets cold in the
evenings.
I would like to know if the town has a post office.
What is the public transport like? Is it reliable/
frequent?
Do you think I need to bring a swimming
costume?
(Suggested answers)
Opening remarks:
I would like to thank you for your letter.
Closing remarks:
It was very kind Of you to write. I'm looking
forward to meeting you.
(Alow ss three or four mins. to skim the letter and
complete the task. Check ss' answers.)