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VI. Complete these sentences with suitable prepositions from ex. 3
I agreed ……… her that we need to change our marketing strategy.
I talk ……… my boss every Monday at our regular meeting.
We argued ………. next year’s budget for over an hour.
He apologized ………. losing his temper.
We talked ………. our financial problems for a long time.
The Finance Director argued ……… our Managing Director over
profits sharing.
I apologized ………. Paula ……… giving her the wrong figures.
Can we agree ………. the date of our next meeting?
Write three sentences with suitable prepositions from task IV.
Complete the text with the words from the list.
trust (n) qualities communicate deal delegate invest
respond attentively
If you ask employees what …1… they value most ina manager, the majority will tell you that they need a manager who can listen to them …2… and sympathetically. Nobody likes talking to a brick wall, and the ability to …3… clearly with colleagues is essential to anybody in a management position.
Secondly, when staff worry over certain issues, a good manager should …4… to their concerns promptly and also …5… with any problems as soon as they arise.
…6… is also rated very highly, so managers should also believe in their employees’ abilities and be prepared to …7… responsibilities to them whenever possible.
Finally, a good manager should also …8… in regular professional development opportunities for their staff.
GRAMMAR REVIEW
Reported Speech
There are a number of ways to report what people say.
We often use say, tell, ask to report speech.
Example: “Triumph has a very strong brand name.” He said (that) Triumph
had a very strong brand name.
We use tell with an object.
Example: “Triumph has a very strong brand name.” He told the interviewer
(that) Triumph had a very strong brand name.
We use ask ( with or without an object) to report questions.
Example: “ How do you create interest abroad?” The interviewer asked how
they created interest abroad.
We usually make the following changes in reported speech:
The verb goes back one tense.
Nouns and pronouns may change.
Example: “Our employees will always be our most valuable asset.” The CEO
said that their employees would always be their most valuable asset.
When we report things that are either very recent or generally true, we
often use the same tense as the speaker.
Example: “Planning is important.” He said that planning is important.
I. Complete these sentences with the correct form of say or tell.
He ........ that he was finding it difficult to manage people.
He ........ me that he was finding it difficult to manage people.
She ........ him to improve his performance.
She ........ they would never agree.
My boss ........ me not to pay attention to these changes.
He ......... that he worked for General Electric.
II. Use say, tell, ask to report this dialogue between two company directors.
Philip I want to motivate our managers more.
Amanda Are you delegating the less important decisions?
Philip I think so. And I’m making more time to listen to their suggestions.
Amanda That’s good. Responding to their ideas is really important.
Philip Is the department investing enough in training?
Amanda Yes, it is. This year’s budget is bigger than last year’s.
You work in the central human resources department of an international company. Tell your colleagues about things that have happened today. Put the verbs in brackets into the correct form of the present tense (simple, continuous or perfect).
1. Susan has just phoned and she (say) that there (be) problems with the
salary payment system.
2. Thomas has e-mailed me and he (tell) me that the new American boss (not
understand) the way his department (work).
3. Ulla was in here just now and she (complain) that the promotion policies of
the company (cause) a lot of unhappiness among the staff.
4. Victor has sent a fax from the Moscow office and he (ask) me to give you
his regards.
5. I’ve just had lunch with Wanda and she (inform) me that the new
salespeople we (recruit) for her department are no good.
6. I was on the phone to Alex just now - he (say) that sales (be) very bad in
France and we (have) to make some of the employees there redundant.
7. I ran into Yvonne and Zac downstairs and they (tell) me that the whole
company is in big financial trouble.
It is now a week later. Say what happened last week, using the correct verb tenses.
READING
Text 1
I. Before reading, discuss these questions.
In your culture, how usual is to see young people in management positions?
What challenges do young managers face?
What may be the advantages of being a young manager?
Clever Tactics for Brilliant Young Managers
By David Stern
“If you are good enough, you are old enough,” a team manager once said when giving Michael Owen, a first-class goal-scorer, his first international game at the age of 18. Is the same true in business? Young executives come back from business school armed with big ideas. But these ideas may or may not win support from colleagues.
So what are the practical steps that young managers need to take in order to be welcomed?
“The biggest challenge is a basic lack of experience” says Steve Newhall, a management consultant. “This will affect how other people see you. You need to build credibility with your key stakeholders on a one-to-one basis in order to show that you are up to the job. You’ve got to have confidence in your ability to do the job. But remember that the people around you may not share that opinion.”
Young managers also have to recognise their own weaknesses and then do something about them. They need a good mentor, someone who has plenty of experience and who will give them support and good advice.
Some advice
Act your age. Do not try to look like an older person. Dress your age, too.
Avoid favouritism and cliques. Leaders win respect by treating people the same.
Build coalitions. Show colleagues that you are aware of your limited experience and that you are interested in getting advice.
Keep a cool head, even when you are under pressure. Some colleagues will expect you to crack. Do not give them the satisfaction.
Show respect to older colleagues. They may be on a slower career path just because that is where they want to be. They have seen many ambitious young people come and go. Use their experience.
Find the right balance between being enthusiastic and being over-confident. Use your youth and energy but don’t overdo it.
Under-promise and over-deliver.
II. Answer the questions about the first part of the article.
Why is it important for young managers to make key people believe in them and trust them?
What should young managers do about their weaknesses?
III. Find words or phrases in the second part of the article which mean the
following.
when one person or group is treated better than others in an unfair way
a small group of people who seem unfriendly to other people
a group of people who agree to work together to reach the same objective
to lose control of yourself because of stress
when you think you are better or more important than other people
to work more or better than other people expect you to
that makes people feel enthusiastic and excited
IV. In pairs, discuss and agree on the three most important pieces of advice.
Prove your point of view.
Text 2
I. Read the text and translate it into Russian.
The Role of a Manager
In the past, many people believed that managers were there just to provide support for frontline staff. However, our understanding of the manager’s function has improved.
We know that managers contribute to performance. But how do they do that, and what exactly do managers manage?
Some experts argue that the day-to-day work of the manager consists of managing three things: organisation, communication and people.
Let’s consider organisation to begin with. Everybody knows that businesses are constantly changing and evolving. One of the purposes of the manager, those experts believe, is to manage this change for the benefit of both the business and its people.
Secondly, managing communication is necessary to make everyone in the business share a common purpose and know their own role in achieving that purpose.
Finally, individuals need to be managed to ensure that they are motivated to do their work well, and that this work also gives them personal satisfaction.
In conclusion, we can see how the three elements of organisation, communications and motivation in turn determine the success and profitability of the business. The third element is particularly important. Indeed, there seems to be a strong link between how well managers carry out their motivational tasks and how well employees perform. If the managers fail, then the company fails; if the managers do well, then the company prospers.
II. Formulate the main idea of the article.
III. Render the article in English.
IV. Translate into English:
Внедрение своих правил и норм поведения, постоянный контроль
cвоих подчиненных вряд ли будут способствовать успешной
адаптации управляющего к новому рабочему месту.
Нет никакой необходимости делать все самому, нужно уметь
распределять обязанности между другими.
Чтобы завоевать доверие работников, необходимо общаться с ними, узнавать об их проблемах и трудностях, быть гибким по отношению к ним и содействовать их профессиональному росту.
Когда потребности служащих удовлетворены, они работают более эффективно, поэтому работодатель должен своевременно реагировать на их нужды.
Нельзя недооценивать способностей своих сотрудников. Для принятия верного решения необходимо внимательно прислушиваться к их мнению.
Не думайте, что через три месяца вы станете экспертом в сфере
менеджмента. Для этого требуется время.
Не следует слишком быстро принимать решения. Как бы потом поспешно принятые решения не обернулись против вас.
Не всегда легко прийти к согласию по всем пунктам договора.
Он вступил в должность коммерческого директора. Теперь ему нужно
ежедневно отчитываться перед начальством о работе своего
подразделения.
Моя работа интересная, в компании существуют хорошие возможности для карьерного роста, но я серьезно подумываю об увольнении. Я больше не могу работать под начальством человека, постоянно оказывающего на меня давление.
LISTENING 1
Good managers
(Market Leader Pre-Intermediate Unit 9 Recording 9.1, 9.2)
I. Listen to the first part of the interview with Nigel Nicholson, Professor of Organisational Behaviour at London Business School and complete the notes using up to three words each time.
Managers of people
To be a good manager, you need to understand that there are themes which ____ ____ (1), such as families, or the fact that everyone needs to be respected.
In addition, you also need to understand how everyone is ____(2) to the way you, as a manager, are.
The secret is to try to know what the world looks like ____ ____ ____(3) of another person.
In order to do that, you need to be very good at asking questions and
____ ____ ____(4) .
II. Listen to the second part of the interview. Decide which statement best
summarises Nigel’s view of the changes in the way people behave at work.
The time people spend reflecting unfortunately reduces the amount of work they do.
People have to spend more time at work and are therefore under a lot of pressure.
People live fast but shouldn’t forget to take time to stand back and reflect.
LISTENING 2
Successful meetings
(Market Leader Pre-Intermediate Unit 4 Recording 4.4)
I. Which of the following do you agree with? Why?
1. The best number for a meeting is six people or fewer.
Never have food or drink during a meeting.
Always start and finish a meeting on time.
You should sit round a table when you have a meeting.
A meeting must always have a leader.
At a formal meeting each person should speak in turn.
Listen to a meeting of the Marketing Department of Freestyle, a sports equipment company. The company has developed a new product, swimming goggles which adapt to each person’s face and eyesight. The meeting is held to discuss the launch of the product. Answer the questions.
What are the two aims of the meeting?
Why does Katharina want to launch the goggles early in the year?
Which months for the launch do the participants discuss?
Which types of shops does Julia want to target?
Listen again. Tick the expressions which Inge, the chairperson, uses.
Can we start, please?
The purpose of this meeting is to decide the date of the launch.
Katharina, what do you think?
OK, let’s hear a few more views.
Nadia, how do you feel about this?
You’re right, Katharina. Let’s get back to the point.
OK everyone. I think on the balance we agree…
I want us to talk about sales outlets now.
Listen again and complete.
Katharina I’m in ____ (1) of February or March. There’s a gap in the ____(2)
for our products. Why wait any longer?
Inge … Kenneth, what’s your opinion?
Kenneth Mmm, I ____ ____ (3) about February. It’s a bit early in the year.
I ____(4) we launch in May or June. People go on holiday then.
Nadia … The price should be high. I’d say at least eighty dollars.
Katharina ____ ____(5) a minute. I thought we were talking about the
launch date, not about promotion.
Inge … Which outlets ____ ____ ____(6) we should target?
Julia ____ ____(7)we should start with the specialist stores. That’s
where most swimmers buy their goggles.
Inge What ____ ____ ____(8) by specialist stores, Julia?
Useful language
| CHAIRPERSON Beginning the meeting Can we start, please? Right, let’s begin. Stating the aim The main aim of the meeting is to … The purpose of this meeting is to … Asking for comments What do you think? How do you feel about this? Changing the subject Let’s move on now to … The next item of the agenda is … Clarifying What do you mean by … Sorry, I don’t quite understand. Summarising OK, let’s summarise. | PARTICIPANTS Giving opinions I think … I’m in favour of … Making suggestions Perhaps we should … We could … Agreeing I think you’re right. I (totally) agree. Disagreeing I’m afraid I don’t agree. Interrupting Hold on (a moment). Can I just say something? |
Role play. Work in groups of up to five people.
Freestyle has a new tennis racket called Worldbeater. It is light but gives players increased power and control. The Marketing Department holds a meeting to discuss the strategy of its launch.
Read you role cards and hold the meeting. At the end, the chairperson should summarise your decisions. Make use of the phrases from the Useful Language box.
Chairperson
You lead the meeting. Ask for participants’ opinions and help them reach agreement. You must decide the following points concerning the launch of Worldbeater:
Its selling price
Its target customer
Advertising/promotion
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