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  1. Доставлен не по нужному адресу ,КНПЗТ

    Hello Dear,

Thanks for your letter. We have tracked your track number 9405508205496718364677 . We see that your package has already been delivered to you. Sorry, but due to the covid19 pandemic, all shipping services are having problems delivering the goodsWe contacted the delivery service immediately. We were notified that they may have lost your item or the package was stolen.We cannot influence this in any way, and this is not our store's fault.

But our store's policy is aimed at resolving any problems our customers may have.

So,in order to save your time,we fully refunded your money for your purchase (see schreenshot). The money will be credited to your account within 2-5 days, according to the rules of the Amazon.

Your understanding and kindness will be appreciated a lot.

Please let us know if you do receive your item. Due to the fact that we have suffered losses while fulfilling your order,we'd really appreciate it if you could leave some feedback about our store when you have time.

Thank you for using our store. Have a nice day!

Kind regards,

Customer Support

*Так и не получил возврат средств,тупой покупатель

Hello Dear, !

We have already returned your money on May 25! They were credited to the payment method with which you paid for the purchase.

Check your Amazon account carefully.

From the side of our store, we did everything as soon as possible so that you get your money back.

If the money has not been credited to any payment method, you need to contact Amazon Customer Service who will check into the transaction to investigate and correct the problem.

Best regards,

Customer Suppor


  1. Клиент просит кэнсл ,прожал кнопку и сделал рефанд

    Hello Dear, michaelminervini

By your decision delivery of this order 112-4342893-6767418 has been cancelled.

The money will be credited to your account within 2-5 days, according to the rules of the Amazon.

Your understanding and kindness will be appreciated a lot.

Have a nice day.

Kind regards,

Customer Support

  1. Клиент хочет вернуть деньги ,товар оставил себе

    Dear , thank you very much for your honesty!

There`s two ways how we can receive money for this order. The first one is to contact amazon help and to tell that you received and refund and package and you want to pay for it. The second one is to create an order for similar item and we will receive money.

You can use the following link

Ссылка на товар

You can chose the best way for you.

Thank you very much again!

Hope to see you in our store!

Have a great day!

Best Regards,

Customer Support.


4. Товар задерживается ,просим ждать за компенсацию

Hello Dear,

Thanks for your letter.We checked the tracking info just now and it shows that the item will be delivered Friday, May 21, 2021,by 9:00pm (see screenshot) .Sorry, but due to the covid19 pandemic, all shipping services are having problems delivering the goods. We cannot influence this in any way, and this is not our store's fault.

We also suffer losses because of their actions.Your order will be delivered to you in the coming days.

Would you mind to wait? If you can accept,we can give you a partial refund of $10 after delivery.

The policy of our store is aimed at satisfying the client and protecting him from losses. So of course, if your package is not delivered, we will refund your money. Just let us know if you decide to return your money.

Please accept our apology for this delay and thank you for understanding.

Waiting for your reply!

Best Regards,

Customer Support.


4.1 Товар задерживается ,просим ждать за компенсацию

Hello Dear,

Thanks for your letter.We checked the tracking info just now and it shows that the item will be delivered in the coming days .Sorry, but due to the covid19 pandemic, all shipping services are having problems delivering the goods. We cannot influence this in any way, and this is not our store's fault.The DHL office in Westborough, MA, where your package is currently located, has been closed due COVID 19 situation. We checked the information and were notified that the office is back to work.

We also suffer losses because of COVID 19 situation.Your order will be delivered to you in the coming days.

Would you mind to wait? If you can accept,we can give you a partial refund of $5 after delivery.

The policy of our store is aimed at satisfying the client and protecting him from losses. So of course, if your package is not delivered, we will refund your money. Just let us know if you decide to return your money.

Please accept our apology for this delay and thank you for understanding.

Waiting for your reply!

Best Regards,

Customer Support.

4.2 Товар задерживается ,просим ждать без компенсации

Hello Dear,!

Thanks for your letter.We checked the tracking info just now and it shows that the item will be delivered today. The item is currently in transit to the destination. (see screenshot) .

Sorry, but due to the covid19 pandemic, all shipping services are having problems delivering the goods. We cannot influence this in any way, and this is not our store's fault. We also suffer losses because of their actions.Your order will be delivered shortly.

The policy of our store is aimed at satisfying the client and protecting him from losses. So of course, if your package is not delivered, we will refund your money. Just let us know if you decide to return your money. Please accept our apology for this delay and thank you for understanding.

Waiting for your reply!

Best Regards,

Customer Support.


Повторное письмо,Клиент не отвечает на вопрос об ожидании

Hello Dear, todd!

Sorry to bother you, but it's important for us to know what to do with your order.

Could you give an answer regarding the delivery of your order if it is not difficult for you?

Do you agree to wait for $ 5 compensation after delivery, or would you like a refund?

Waiting for your reply!

Best Regards,

Customer Support.

Инвалид трек,товар задерживается ,просим ждать .

Hello Dear, Lisa!

Thank you for contacting us. Please accept our deepest apologies for this inconvenience. With reference to your order,there was a tracking system failure therefore our shipping department made a mistake in the process of entering tracking information into the Amazon system. Your valid tracking information- is USPS: 9400111108400750876161. Please accept our deepest apologies for this inconvenience again.

We checked the tracking info just now and it shows that your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.(see screenshot) The last time the parcel was at the branch in Oshkosh, WI June 12 and is now in transit. It is 12 miles from the final destination and should be arriving shortly. Sorry, but due to the covid19 pandemic, all shipping services are having problems delivering the goods. We cannot influence this in any way, and this is not our store's fault. We also suffer losses because of their actions.
Your order will be delivered to you in the coming days.

Would you mind to wait? If you can accept,we can give you a partial refund of $10 after delivery. The policy of our store is aimed at satisfying the client and protecting him from losses. So of course, if your package is not delivered, we will refund your money. Just let us know if you decide to return your money. Please accept our apology for this delay and thank you for understanding.
Waiting for your reply!
Best Regards,
Customer Support.


4.3 Отмена

Hello Dear !

We write to you in connection with your order ().

Your parcel has been shipped out. Therefore, we immediately checked your tracking number, and it indeed shows no information. After confirming with our carrier many times, it is supposed that your parcel might have been lost in transit.

Please accept our deepest apologies for this inconvenience

Sorry, but due to the covid19 pandemic, all shipping services are having problems delivering the goods. We cannot influence this in any way, and this is not our store's fault.

So,in order to save your time,we fully refunded your money for your purchase. (see screenshot) The money will be credited to your account within 2-5 days, according to the rules of the Amazon.

Sorry for any inconvenience caused to you and hope you have a good time.

Your understanding and kindness will be appreciated a lot.

Best regards,

Customer Support

Отмена клиент не отвечает на просьбу подождать

Dear ()!
We checked the track number again and your package is still on its way to you. We immediately contacted Fadex and we were notified that your order would be delivered by
(). They could not explain the reason for the delay, but promised to punish those responsible. But our store's policy is aimed at resolving any problems our customers may have.

We are very sorry that we could not deliver your order on time, so in order to save your time,we fully refunded your money for your purchase (see schreenshot). The money will be credited to your account within 2-5 days, according to the rules of the Amazon. Also, when the goods arrive, you can keep it for yourself.
Please accept our dearest apologies. Sorry for any inconvenience caused to you and hope you have a good time. Your understanding and kindness will be appreciated a lot.
Have a great day!
Best Regards,
Customer Support.


5. Посылка потеряна или задерживается сильно Поставщик вернул деньги (или ты уверен что вернёт)

Hello Dear, keith

Thank you for contacting us. Your parcel has been shipped out. After confirming with our carrier many times, it is supposed that your parcel might have been lost in transit.

But our store's policy is aimed at resolving any problems our customers may have.

So,in order to save your time,we fully refunded your money for your purchase (see schreenshot). The money will be credited to your account within 2-5 days, according to the rules of the Amazon.

Please accept our dearest apologies.

Sorry for any inconvenience caused to you and hope you have a good time.

Your understanding and kindness will be appreciated a lot.

Have a great day!

Best Regards,

Customer Support.


6. Компенсация за задержку заказа после получения

Hello Dear, Julie

We are glad to know that you have received your order.

You have received a compensation (see screenshot).

The money will be credited to your account within 2-5 days according to Amazon's rules.

Please check your account.

If you have any questions, contact us.

Thank you for using our store. Have a nice day!

Kind regards,

Customer Support

6.1 Возврат или компенсация ,товар не полный ,или пришло не совсем то что заказывал

Hello Dear, Mark

We are sorry to hear about the problem you have had with your purchase. With reference to your order, our shipping department apparently made a mistake and sent 16 right parts. Please accept our deepest apologies for this inconvenience. We wish we could help you with a replacement but unfortunately our warehouse is under quarantine due to a COVID 19 situation and we can't send it now.

We can offer two ways to solve this situation:

- Please note-As per Amazon policy- If you would like to return please open the return request in Amazon system. Then we will give you a free return label to send the item back to us. When will we receive the return we will initiate a refund to your Amazon account

- Perhaps you will agree to keep the goods for yourself in exchange for compensation 50 percent of the cost of your order? In this case, you can order parts from another store, or buy them from your local store.

Sorry for the inconvenience caused.If you have any questions, contact us.

We are waiting for your reply.

If you have any questions, contact us.

Have a nice day!

Kind regards,

Customer Support

7. Поставщик не отправил заказ,потерялась в транзите ,фул рефанд

Hello Dear !



Thank you for contacting us.

Please accept our deepest apologies for this inconvenience

We write to you in connection with your order. Sorry, but due to the covid19 pandemic, all shipping services are having problems delivering the goods. We cannot influence this in any way, and this is not our store's fault.

Your parcel has been shipped out. Therefore, we immediately checked your tracking number, and it indeed shows no information. After confirming with our carrier many times, it is supposed that your parcel might have been lost in transit. 


So,in order to save your time,we fully refunded your money for your purchase.
(see screenshot) The money will be credited to your account within 2-5 days, according to the rules of the Amazon. 

Sorry for any inconvenience caused to you and hope you have a good time. 

Your understanding and kindness will be appreciated a lot.

Please let us know if you do receive your item.


Best regards,

Customer Support

7.1 Поставщик не отправил заказ,потерялась в транзите ,фул рефанд

Hello Dear, Sarah!
We write to you in connection with your order: 114-3196306-4089819.

Your parcel has been shipped out. Therefore, we immediately checked your tracking number, and it indeed shows no information. After confirming with our carrier many times, it is supposed that your parcel might have been lost in transit.

Please accept our deepest apologies for this inconvenience Sorry, but due to the covid19 pandemic, all shipping services are having problems delivering the goods. We cannot influence this in any way, and this is not our store's fault.
So,in order to save your time,we fully refunded your money for your purchase. (see screenshot) The money will be credited to your account within 2-5 days, according to the rules of the Amazon.

Sorry for any inconvenience caused to you and hope you have a good time.

Your understanding and kindness will be appreciated a lot.
Best regards,

Customer Support

8. Удаление негативного фитбэка на Амазон (товар не доставлен)



Hello Dear, Matt

We write to you in connection with your feedback about our store. We are deeply sorry that your package is not delivered because our local USPS department is now closed on quarantine due to Covid-19 situation.This is not our store's fault. We also suffer losses because of their actions.

The policy of our store is aimed at satisfying the client and protecting him from losses.You have allready received a full refund. The money will be credited to your account within 2-5 days, according to the rules of the Amazon. Please check your account.

Due to this situation, we decided to make a additional compensation of $ 10 for this situation. (see screenshot)

Could you kindly help us to revise the negative comment? If you change your opinion about our store we will be very grateful.

https://www.amazon.com/gp/help/customer/display.html?nodeId=201889710

This is very important for our shop.We shall be very grateful if you would like to do this

Hope to see you again in our store!

Best Regards,

Customer Support.


-Благодарность за удаление негатива

Hello Dear, Matt

Thank you for removing the negative comment of our store. It is very important for our store to solve all possible problems arising from our customers.

Sorry again for the current situation. Despite this misunderstanding we hope to see you again in our store.

Have a great day!

Best regards,

Customer Support


8.1 Удаление негативного отзыва ,посылка пришла не полной или повреждённой

Hello Dear, Elliott

We write to you in connection with your feedback about our store.
Please accept our deepest apologies for this inconvenience.

We regret the current situation, unfortunately the shipping department did not inform us about the dispatch of three pieces instead of six. The perpetrators were punished.

The policy of our store is aimed at satisfying the client and protecting him from losses.In this case we made you a full refund and $ 20 compensation for inconvenience and waiting. (see screenshot) The money will be credited to your account within 2-5 days, according to the rules of the Amazon. Please check your account.

We're really sorry about this situation, we hope you can change your mind about our store.

Could you kindly help us to revise the negative comment? If you change your opinion about our store we will be very grateful.

https://www.amazon.com/gp/help/customer/display.html?nodeId=201889710

This is very important for our shop.We shall be very grateful if you would like to do this

Hope to see you again in our store!

Best Regards,

Customer Support.

8.2 Удаление негативного отзыва КНПЗТ,не дали трек номер,просрочили доставку

Hello Dear, Fz

We write to you in connection with your feedback about our store.

Please accept our deepest apologies for this inconvenience.

We regret the current situation, unfortunately our shipping department made a mistake and did not notify us about the shipment and did not provide a track number. The perpetrators were punished.

We contacted them ASAP and they provided a tracking number. Your tracking information is -Carrier USPS Tracking Number -9400111108400123428522

We have tracked your track number USPS 9400111108400123428522 . We see that your package has already been delivered to you. Your item was delivered in or at the mailbox at 2:42 pm on May 20, 2021 in BOTHELL, WA 98012.(see screenshot).

Here are some recommendations we have that could help resolve the issue:

- Check with your neighbor: The carrier may have left the parcel with a neighbor on your street (next door neighbors 1 to 2 doors down or across the street)

- Check safe locations: The carrier may have left the item in a safe location around your property (inside the porch, inside the garage, inside the shed or greenhouse)

But our store's policy is aimed at satisfying the client and protecting him from losses.In this case we made you a full refund and $ 5 compensation for inconvenience and waiting. (see screenshot) The money will be credited to your account within 2-5 days, according to the rules of the Amazon. Please check your account.

We're really sorry about this situation, we hope you can change your mind about our store.

Could you kindly help us to revise the negative comment? If you change your opinion about our store we will be very grateful.

https://www.amazon.com/gp/help/customer/display.html?nodeId=201889710

This is very important for our shop.We shall be very grateful if you would like to do this

Hope to see you again in our store!

Best Regards,

Customer Support.


8.3 Удаление негативного отзыва КНПЗТ,доставили по левому треку не на тот адрес

Hello Dear, Lori!

We write to you in connection with your feedback about our store.

Please accept our deepest apologies for this inconvenience.

We regret the current situation, unfortunately delivery company made a mistake and send your item to the wrong address. We immediately contacted the delivery service, we were informed that most likely they had a failure in the system and your parcel left for a different address and with a different label. The perpetrators have been punished.

Sorry, but due to the covid19 pandemic, all shipping services are having problems delivering the goods. We cannot influence this in any way, and this is not our store's fault.

Our store's policy is aimed at resolving any problems our customers may have.

In this case we made you a full refund and $ 10 compensation for inconvenience and waiting. (see screenshot) The money will be credited to your account within 2-5 days, according to the rules of the Amazon. Please check your account.

We're really sorry about this situation, we hope you can change your mind about our store.

Could you kindly help us to revise the negative comment? If you change your opinion about our store we will be very grateful.

https://www.amazon.com/gp/help/customer/display.html?nodeId=201889710

This is very important for our shop.We shall be very grateful if you would like to do this

Hope to see you again in our store!

Best Regards,

Customer Support.

8.4 Удаление негативного отзыва, сделали отмену ,не смогли отправить замену

Hello Dear !

Unfortunately, in the process of sending the goods to you there was a failure and package was lost by USPS. We tried to find a replacement as soon as possible to meet your needs for the product, but unfortunately we didn't sent it because our nearest warehouse was closed on quarantine due to Covid-19 situation and we didn't know when it opens.

The policy of our store is aimed at satisfying the client and protecting him from losses.

In order to save your time, we issued a full refund immediately.

We also decided to send you $ 10 compensation for the inconvenience caused.

We tried very hard to do our best to solve this issue and we did everything that depends on us, but it did not help.

We hope you can change your opinion about our store.

Our business is suffering greatly due to the pandemic situation and your negative feedback aggravates our situation.

Could you kindly help us to revise the negative comment? If you change your opinion about our store we will be very grateful.

https://www.amazon.com/gp/help/customer/display.html?nodeId=201889710

This is very important for our shop.We shall be very grateful if you would like to do this

Thank you very much!

Best Regards,

Customer Support.

8.4 Удаление негативного отзыва,флип инвалид,доставка опаздывает

Hello Dear, Larry!

We write to you in connection with your feedback about our store.

Please accept our deepest apologies for this inconvenience.

With reference to your order, our shipping department made a mistake in the process of entering tracking information into the Amazon system. Your valid tracking information- is USPS: 9400116901589346645283. Please accept our deepest apologies for this inconvenience.

We checked the tracking info just now and it shows that the item will be delivered Monday, June 14,by 9:00pm (see screenshot 1) .Sorry, but due to the covid19 pandemic, all shipping services are having problems delivering the goods. We cannot influence this in any way, and this is not our store's fault.

We also suffer losses because of their actions.Your order will be delivered to you in the coming days.

In this case we allready made you a full refund for the inconvenience

But due to this situation, we decided to make a additional compensation of $ 10 for the wait. (see screenshot 2)

Could you kindly help us to revise the negative comment? If you change your opinion about our store we will be very grateful.

https://www.amazon.com/gp/help/customer/display.html?nodeId=201889710

This is very important for our shop.We shall be very grateful if you would like to do this

Hope to see you again in our store!

Best Regards,

Customer Support.

9. Отправили не на тот адрес,рефанд

Hello Dear, !

Please accept our deepest apologies for this inconvenience.
With reference to your order, delivery company made a mistake and send your item to the wrong address. We have already contacted the delivery service and were informed that the perpetrators have been punished
.
Sorry, but due to the covid19 pandemic, all shipping services are having problems delivering the goods. We cannot influence this in any way, and this is not our store's fault.

Our store's policy is aimed at resolving any problems our customers may have.
So, in order to save your time, we fully refunded your money for your purchase.
(see screenshot) The money will be credited to your account within 2-5 days, according to the rules of the Amazon.
We're really sorry about this situation.
Thank you for using our store.
Have a nice day!

Kind regards,
Customer Support



10. Клиент хочет замену,не получил товар ,рефанд

Hello Dear, Ryan

We are sorry to hear about the problem you have had with your purchase. We have tracked your track number 9400108205497143133880 . We see that your package has already been delivered to you. Sorry, but due to the covid19 pandemic, all shipping services are having problems delivering the goods. They may have lost your item or the package was stolen. We cannot influence this in any way, and this is not our store's fault.

We wish we could help you with a replacement but unfortunately this item is out of stock.

Please note as per Amazon Policy -

What are the conditions for Free Replacement?

Items within return window and in stock (exact same item) with same seller are eligible for free replacement. So, unfortunately, we cannot send you a replacement.

In this case, you have already received a refund for you so that you could buy it locally.

Sorry for any inconvenience caused to you and hope you have a good time.

Your understanding and kindness will be appreciated a lot.

Have a great day!

Best regards,

Customer Support


Клиент не получил рефанд спустя 5 дней

Hello Dear,Jean

Since we do not process payments, you need to contact Amazon Customer Service who will check into the transaction to investigate and correct the problem.

We have already made a refund to you on Apr 17.(see screenshot)

Please check your account. Have a great day!

Best regards,

Customer Support


Просим клиента создать запрос на кэнсл

Hello Dear,

Thank you very much for your order 113-3138751-8489039

We double checked items at the warehouse and found they are damaged, we do not recommend buying it.

Please accept our deepest apologies for this inconvenience. In the event of this happening, we always try to research to find the item somewhere else, but we were unsuccessful.

Please create a cancellation request for your order! Your refund will be processed immediately after your cancellation.

HOW TO CANCEL YOUR ORDER:

-- Go to Your Orders (https://www.amazon.com/gp/css/your-orders-access).

-- Click Cancel Items.

-- Select the checkbox next to each item you wish to remove from the order. If you would like to cancel the entire order, select all of the items.

-- Click Cancel checked items when finished.

Again please accept our dearest apologizes for this inconveniences and we will be awaiting your order cancellation request.

Best regards,

Customer Support


ОТМЕНА БЕЗ ЗАПРОСА НА КЭНЦЛ
Hello Dear, 

With great regret we have to inform you about the cancellation of delivery of your Order ID:. 

There was an accident in the processing of this order. It appears that the USPS may have lost your package. We have tried our best to solve it,but we still failed.

We were informed that this issue can't be solved in near future.

So,in order to save your time,we fully refunded your money for your purchase. The money will be credited to your account within 2-5 days, according to the rules of the Amazon. 

Your understanding and kindness will be appreciated a lot.

Have a nice day.
Kind regards,

Customer Support

  1. ОТМЕНА БЕЗ ЗАПРОСА НА КЭНЦЛ

Hello Dear,
With great regret we need to inform you that your package is not delivered because our local delivery department now is closed on quarantine due to Covid-19 situation and we hoped it would open soon, but it doesn't.
In order to save your time,about this order,we issued a full refund. The money will be credited to your account within 2-5 days, according to the rules of the Amazon.
Please accept our dearest apologies. Despite this misunderstanding we hope to see you again in our store. Have a great day!
Best regards,
Customer Support

Честный клиент ,в посылке больше чем заказывал,благодарность за честность

Dear Ed, thank you very much for your honesty!

The policy of our store is aimed at satisfying the client and protecting him from losses.

So,in order to save your time,we decided to leave one more product to you for free.

Thanks again for your honesty, it was highly appreciated.

Regarding the current situation, we would be very grateful to you if you could leave some feedback about our store when you have time.

Thank you for using our store. Have a nice day!

Kind regards,
Customer Support

Мусорка- может когда-то пригодится

It appears there was a delay with the carrier, however, the package has been located. The current status shows an expected delivery date of June 5.
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